Lenovo, designing and building a new Customer Innovation Center that would combine two existing centers into one, needed support to define and detail the operations of the new Innovation Center.
The processes, business set up and culture of the two business units differed and needed to be combined in order to deliver a world class customer experience.

We were tasked to do three things:

• bring the teams together to form one team culturally
• lead the team to reinvent and design the customer experience
• detail the practices and processes, into a playbook, to deliver on the experience for the customers and the new Lenovo team

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TESTIMONIAL

"Danielle provided an incredibly valuable service to us at Lenovo as we implemented a new Customer Center experience strategy. She was thoughtful in her approach to bring two business units together right from the beginning; ultimately guiding us to a more engaging experience for our customers and live our One Lenovo Values."

 Lisa Marie L. Ferrell

Head of Lenovo PR, Comms., Events & Community Relations (North America)

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